Education:

Oakland University - Rochester, MI April 2023

Bachelor of Arts in Communication

Related Courses: Creative Nonfiction Writing, Relational Communication Theory, Public Speaking,

Multicultural Communication, Writing Studies, Media and Social Identity

 

Work Experiences:

2nd & Charles - Auburn Hills, MI November 2021 - Present

 

Buy Back Associate

● Work as a team member to complete daily tasks that are assigned

● Use critical thinking skills to problem solve issues that arise

● Manage multiple tasks in a fast paced environment while providing quality customer service

● Communicate with customers in a friendly and timely manner

● Train new employees, 6 to date, and help them understand the work processes and assignments

● Market items to customers using FaceBook and Instagram

Neiman’s Family Market - Clarkston, MI June 2019 - November 2021

Cashier

● Performed manager responsibility when management was not available

● Resolved customer concerns and complaints in a professional manner

● Assisted customers at the service desk with tasks such as: returns and exchanges, phone calls,

cash back, bottle returns, lottery tickets, balloon orders and cake orders

● Organized the front end of the registers to provided an easier shopping experience for the

customers

● Worked as an essential employee during the height of the COVID-19 pandemic in 2020 and 2021

Technical and Language Skills:

Technical Skills: Google Docs